Privacy Policy

Privacy Policy

Introduction

Welcome to https://local-food-delivery-and-meal-preparation.reporteev.com (hereafter referred to as “the Company” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://local-food-delivery-and-meal-preparation.reporteev.com.
  2. All associated mobile applications and software services.
  3. Online interactions through emails, newsletters, calls, or texts/SMS from our company.
  4. Any third-party platforms or services linked to our website (but please note that this policy does not extend to their practices).

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Services: When you sign up and use our applications, register for an account, or access any of our services as an authorized user.
  2. Website Visits: Every time you visit our websites, we may collect certain information, such as your IP address, browser type, device information, and page interactions.
  3. Communications: If you choose to receive marketing materials, newsletters, or updates from us, we will process your contact details for this purpose.

Personal Data Collection

We collect various types of personal data, including:

  1. Account Information: Your username, email address, and any profile details you provide.
  2. Payment Details: Credit/debit card information, billing addresses, and payment history.
  3. Financial Data: Banking information for direct deposits or transfers.
  4. Purchase History: Records of your orders, including products purchased, quantities, and order dates.
  5. Mobile Device IDs: Unique identifiers from your mobile devices to personalize our services.
  6. Location Data: Your geographic location data (with consent) for tailored recommendations.
  7. Feedback and Reviews: Any comments, reviews, or ratings you share with us.
  8. Social Media Profiles: Information obtained from social media platforms when you connect your accounts.
  9. Product Preferences: Details about the products you view, search for, or purchase.

We gather this data through direct user input, website analytics, and automated technologies like cookies and pixels. Third-party services may also share personal data with us in accordance with their privacy policies.

Cookies Policy

We use cookies to enhance your experience on our platform:

  1. Strictly Necessary: These ensure basic functionalities like login, session management, and security.
  2. Preferences: Cookies store user preferences and settings for a personalized experience.
  3. Analytics: We use analytics cookies to understand how users interact with our website and improve its performance.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We retain personal data for various reasons:

  1. Legal Compliance: We may need to keep records for legal obligations, tax purposes, or fraud prevention.
  2. Service Provision: Data is essential for providing our services, fulfilling orders, and managing accounts.
  3. Improving Our Services: We use aggregated and anonymized data to enhance our platform and user experience.

Once the purpose of data collection is fulfilled, we securely delete or anonymize your personal information.

Security Measures

We have implemented robust security procedures to protect your data:

  1. Data Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards.
  3. Access Controls: Our internal teams have restricted access to personal data based on their roles and responsibilities.

Children’s Privacy

We do not intentionally collect or store any personal information from children under the age of 18. If you are a parent or guardian and believe we have collected such data, please contact us at the address provided below.

Your Data Rights (Depending on Location)

Your privacy rights vary by jurisdiction:

  1. Access: You can request access to the personal data we hold about you.
  2. Rectification: Correct any inaccurate or incomplete information.
  3. Erasure (Right to be Forgotten): Ask for the deletion of your data, subject to legal exceptions.
  4. Restriction: Limit our processing of your data in certain situations.
  5. Data Portability: Receive your personal data in a structured, commonly used format.
  6. Object and Complaint: Object to or complain about our data handling practices.
  7. Non-Discrimination: Ensure that exercising your data rights does not negatively impact your relationship with us.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

For privacy-related inquiries, unsubscribe requests, or if you have any data protection concerns:

Email: [email protected]

Mailing Address: Privacy Team, Local Food Delivery & Meal Preparation, [Your Address]