Reporteev

Privacy Policy

Introduction

Welcome to https://elderly-companion-services.reporteev.com (hereafter referred to as “Elderly Companion Services,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information in compliance with various global privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in electronic documents
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA) and its updated version, the California Consumer Privacy Act of 2023 (CPRA)
Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA)
Connecticut’s ConnectiCare Data Privacy and Security Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website (https://elderly-companion-services.reporteev.com), mobile applications, online services, and products offered under the Elderly Companion Services brand. However, it is crucial to emphasize that this policy does not extend to third-party platforms, applications, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines our practices when:

You use our applications, log in as an authorized user, or access our online services.
You visit our websites linked to this Privacy Policy.
You engage with us through communications like newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal data to enhance your experience and provide our services effectively. This includes:

Account Information: Details related to your user account creation and management.
Payment Information: Transaction details for services purchased, including payment method and billing address.
Financial Information: Financial records necessary for billing, accounting, and financial reporting (only where required by law).
Purchase Information: Data about products or services you buy from us, including quantities, prices, and order history.
Mobile Device Identifiers: Unique identifiers from your mobile device to enable certain features and analytics.
Location Data: Geographic coordinates or other location-based data provided by your device when using our location-based services (with your consent).
Feedback: Comments, suggestions, reviews, or ratings you share with us to improve our services.
Social Media Information: If you interact with us on social media platforms, we may collect information from those accounts (with your consent).
Product Information: Details about products you view, search for, or purchase on our site.

We gather this data through various methods: user input forms, account settings, automated tracking technologies (such as cookies and device identifiers), analytics tools, and third-party service providers. Additionally, we may receive personal data from trusted partners who assist us in providing services, always adhering to strict data-sharing agreements.

Cookies

We use cookies to enhance your browsing experience and gather valuable analytics. Cookies are small text files stored on your device that serve various purposes:

Strictly Necessary Cookies: These ensure basic functionalities of our website, such as enabling login and account management.
Preference Cookies: Remembering user preferences, like language settings and content personalization.
Analytics Cookies: Tracking site usage and gathering statistics to improve our services (via third-party tools).

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. After this period or upon your request, we will securely delete or anonymize your data. Our data retention policies are designed to balance our business needs with your right to privacy.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you and its use.
Rectification: The right to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
Restriction: Limiting the processing of your personal data for specific purposes.
Portability: Receiving your personal data in a structured, commonly used format and transferring it to another controller.
Objection: Objecting to the processing of your personal data based on legitimate interests or consent.
Non-Discrimination: You have the right not to be subject to automated individual decision-making (in cases where it has legal effects).

To exercise these rights or for any data-related inquiries, please contact our Data Privacy Team at [email protected]. We will respond to your request within the time frame prescribed by applicable law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be clearly communicated on our website, and revised policies will be posted here. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions, requests for data access or correction, unsubscribe queries, or if you have any concerns about this Privacy Policy, please reach out to us:

Email: [email protected]
Address: Elderly Companion Services, Data Privacy Department, [Street Address], [City, State, Zip Code]